Terms & Conditions

Custom Embroidery Items Payment Terms:

     All orders must be paid in full at the time of order; no partial payments will be accepted. Creation of your order will not begin until full payment is received. We reserve the right to cancel any transaction. (We will cancel your order if payment is not received within 3 days.) All orders are processed through PayPal – We also accept Visa, MasterCard, Discover and American Express that will be handled through PayPal. All items must be paid in US Dollars through PayPal. You don't need a PayPal account - they will accept credit cards as well.

     Orders placed on Saturday and Sunday will be processed the following Monday and you will receive a confirmation of your order.

     Items are embroidered to your order; therefore, Jack & Lil’s Workshop has a "no cancellation" policy. If you have made an error in your order (monogram or personalization), please contact us immediately. If we have not begun embroidering your order, changes can be made at no additional charge.

Rush Orders:

     Rush orders are accepted on a limited basis and at an additional fee of $15.00, and will be invoiced through PayPal. These order requests must be approved in advance by Jack & Lil’s Workshop. Depending on our backlog, we may not be able to accommodate your request.  

  We normally send your order via the most economical way possible, usually via USPS first class or priority mail to the shipping address we receive from your PayPal or Credit Card payment. With a rush order, if you need us to get it there quicker, we will add the appropriate delivery charge to your fee. (The rush delivery charges are separate from the $15.00 rush order fee.) If you wish it to be sent to a different address, please make sure to put that on your order